Posts in Financial Services category

Improving customer experiences in mobile banking

Improving customer experiences in mobile banking

Amid the COVID-19 pandemic and stay-at-home orders, the demand for no-contact, convenient services are at a record high. Mobile banking is one of those services that consumers are relying on to keep their finances in order from the comfort of home. Being able to pay bills, transfer funds between accounts, deposit checks, and even apply for loans or credits cards by the click of a smart phone has become more of a necessity than a luxury.

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Finding opportunity in uncertainty: Areas banks should invest in during and after COVID-19

Finding opportunity in uncertainty: Areas banks should invest in during and after COVID-19

In the age of disrupted portfolios, accelerated digital consumption, and operational models turned on their heads, financial institutions must face this dynamic economic landscape head-on to stay profitable. In between deep cleaning and surging customer calls, key components of your business from brand reputation to profitability are left vulnerable, which makes action during this interim even more pivotal. Taking your institution’s positioning, infrastructure, and customer profiles into account, we’ll examine key topics and tactics to maximize resources for now and into the future.

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It’s Always Been a Matter of Trust: Customer Loyalty in Retail Banking

It’s Always Been a Matter of Trust: Customer Loyalty in Retail Banking

Finance is a time-worn practice, but technology has disrupted it like any other industry. As consumer loyalty shifts to the rhythm of the digital banking sea, rigid institutions will get swept up in its wake. Thus, we’ll examine the changing finance industry, with a focus on factors impacting customer loyalty towards digital and traditional banks.

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